This Refund Policy explains how cancellations and refunds work for services purchased from Anagoric LLC (“Anagoric”, “we”, “us”). It applies to every engagement we invoice, including project work, retainers, and support plans. All prices and refunds are handled in US dollars (USD). By purchasing our services you accept the terms below, which form part of our Terms of Service.
What This Policy Covers
Anagoric sells professional technology services rather than physical goods or downloadable products. Depending on your engagement, this may include:
Project work such as software development, automation, data, or cloud implementation
Recurring services such as monthly retainers, managed infrastructure, monitoring, and support plans
Fixed-scope engagements such as audits, assessments, and consulting sessions
Resold third-party items such as software licences, cloud usage, and hardware
Cancelling Before Work Begins
If you cancel an engagement in writing before we begin work, you receive a full refund of any deposit or advance payment. We aim to approve these requests within two business days of receiving them.
Cancelling After Work Begins
Once work has started, refunds are calculated on a pro-rata basis. You are charged for the hours or milestones completed up to the cancellation date, plus any non-cancellable commitments we have already made on your behalf. Any remaining balance is refunded to you. If completed work exceeds the amount already paid, we invoice the difference.
Retainers and Recurring Plans
You may cancel a retainer or recurring plan at any time by writing to us. Cancellation takes effect at the end of your current billing period, and you keep access to the agreed services until that date. Recurring fees already invoiced for a period that has started are not refunded, and we do not charge you again after the cancellation takes effect. If we bill a renewal in error after you cancel, we refund it in full.
Non-Refundable Items
Some costs cannot be recovered once incurred and are therefore non-refundable:
Third-party software licences and subscriptions purchased on your behalf
Cloud usage, domain registrations, and other metered costs already consumed
Hardware that has been shipped, unless it is faulty or covered by the manufacturer’s return terms
Work that has already been delivered and accepted by you
If Something Goes Wrong
If a deliverable does not match what we agreed, tell us within 14 days of delivery and we will correct it at no extra cost. If we cannot bring the work in line with the agreed scope within a reasonable period, you may request a refund of the amount paid for that deliverable.
How to Request a Refund
Send your request to admin@anagoric.com and include your company name, the invoice number, and the reason for the request. Requests should be made within 30 days of the invoice date. We confirm receipt within two business days and give you a written decision within five business days.
How Refunds Are Processed
Approved refunds are issued to the original payment method through Stripe, in the currency of the original transaction. Funds usually appear within 5 to 10 business days, depending on your bank or card issuer. We do not charge a fee to process a refund. Where a bank transfer was used, we refund to the account the payment came from.
Disputes and Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it directly. Most billing questions are settled within a few business days. You keep the right to dispute a charge with your bank or card issuer, and we will cooperate with any investigation and provide the relevant records.
Your Statutory Rights
Nothing in this policy limits any right you have under applicable consumer or commercial law. Where local law provides a stronger remedy than this policy, that law applies.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes are posted on this page with a new date, and the policy in force on the date of your purchase is the one that applies to that purchase.
Contact
Anagoric LLC, 1000 Brickell Avenue, Suite #715 PMB 153, Miami, Florida 33131, United States. Questions about billing, cancellations, or refunds can be sent to admin@anagoric.com.